General policies and regulations

1. Privacy protection policy

The privacy policy is based on Article 68 to Article 73, Section 1 Protection of personal information in e-commerce (Chapter V) stipulated in Decree 52/2013 / ND-CP. All personal information is stored in the server system of Golden Lotus Herbal Tea and regularly backed up using data on the website as well as personal information of the client.
Details of customers such as name, age, address, phone number and email will be stored to ensure customers’ benefits when using the online service. The system allows customers to change personal information when required.
All personal information of customers will not be used to provide to any third party without the owner’s permission. Advertising services will not be sent to information owners if they refuse to receive advertisements.
Handling and troubleshooting problems as soon as hackers break in or attack due to users’ access environment, errors arise due to internet transmission and by other illegal spyware; At the same time, there are measures to recover data when hackers attack, delete or change information.
Provide specific information such as email, hotline number when there are consumer complaints regarding the personal information being used for the wrong purpose or scope.
In the event of an attack on the information system giving rise to the risk of losing information of consumers, the company will notify the authorities within 24 (twenty four) hours after the incident is detected.

2. Information Security Policy

Golden Lotus Herbal Tea understands that you are very concerned about how confidential and personal information you provide us is confidential and used. Golden Lotus Herbal Tea respects that trust and promises that this information will be our best effort to keep it confidential. Herbal Tea with Golden Lotus guarantees to use customer information in a reasonable manner, considering to constantly improve the quality of service and give customers interesting experiences when shopping at their website. me.

2.1. Collect customer information

In order to use the services of Golden Lotus Tea, Customers only need to order and provide some information such as email, full name, phone number, date of birth and address and some information other. This entry procedure is intended to help us determine the payment and delivery exactly for the recipient. You may choose not to provide us with certain information, but you will not be able to enjoy some of the features that our features provide.

We also store any information you enter on the website or send it to the Golden Lotus Herbal Tea. Such information will be used for the purpose of responding to customers’ requests, providing appropriate suggestions for each customer when shopping at Golden Lotus Herbal Tea, improving the quality of goods and services and contact you when needed.
In addition, transaction information includes: purchase history, transaction value, shipping and payment methods are also stored in Golden Lotus Herbal Tea to solve problems that may arise later.

2.2. Use information

The purpose of collecting information is to build Golden Lotus Herbal Tea into an e-commerce website that brings the most convenience to customers. Therefore, the use of information will serve the following activities:

Send newsletter introducing new products and promotions of Golden Lotus Herbal Tea.
· Provide some utilities and customer support services.
· Improve the quality of customer service of Golden Lotus Herbal Tea.
· Resolve issues and disputes arising related to the use of the website.
· Prevent activities that violate Vietnamese laws.
2.3. Share information

Golden Lotus Herbal Tea knows that customer information is a very important part of the business and they will not be sold or exchanged to another third party. We will not share customer information except in the following specific cases:

To protect Golden Lotus Herbal Tea and other third parties: We only release account information and other personal information when we are confident that the release of such information is legal and protected. rights and properties of service users, Golden Lotus Herbal Tea and other third parties.
· According to legal requirements from a government agency or when we believe it is necessary and appropriate to comply with legal requirements
· In the remaining cases, we will have a specific notice for the Customer to disclose information to a third party and this information is provided only with the consent of the Customer. For example: promotions with cooperation, sponsorship with partners of Golden Lotus Herbal Tea; provide necessary forwarding information for transport units
It certainly does not include selling, sharing, which leads to disclosure